Terms & Conditions

The words of which the initial letter is capitalised have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

For the purposes of these Terms and Conditions:

• Affiliate, an entity that controls, is controlled by or is under common control with a party.
• Account, a unique account created for You to access our Service or parts of our Service.
• Company (“the Company”, “We”, “Us” or “Our”) refers to 23MD, 23 Elystan St, London SW3 3NT.
• Country, United Kingdom.
• Device, any device that can access the Service such as a computer, cellphone or tablet.
• Feedback, feedback, innovations or suggestions sent by You regarding our Service.
• Goods, items offered for sale on the Service.
• Orders, a request by You to purchase Goods from Us.
• Promotions, contests, sweepstakes or other promotions offered through the Service.
• Service refers to the Website.
• Terms and Conditions, these Terms that form the entire agreement between You and the Company regarding the use of the Service.
• Website refers to 23MD, accessible from 23md.co.uk.
• You means the individual accessing or using the Service.

These are the Terms and Conditions governing the use of this Service and the agreement that operates between You and the Company. They set out the rights and obligations of all users regarding the use of the Service.

Your access to and use of the Service is conditioned on Your acceptance of and compliance with these Terms and Conditions. By accessing or using the Service You agree to be bound by them. If You disagree with any part, You may not access the Service.

You represent that you are over the age of 18. The Company does not permit those under 18 to use the Service.

Your access to and use of the Service is also conditioned on Your acceptance of and compliance with our Privacy Policy. Please read it carefully before using Our Service.

By placing an Order for Goods through the Service, You warrant that You are legally capable of entering into binding contracts.

Your Information. If You wish to place an Order, You may be asked to supply information including Your name, email, phone number, credit-card number and expiry date, billing address, and shipping information. You represent and warrant that (i) You have the legal right to use any payment method in connection with any Order; and (ii) the information You supply is true, correct and complete.

We reserve the right to refuse or cancel Your Order at any time for reasons including but not limited to:

• Goods availability
• Errors in the description or prices for Goods
• Errors in Your Order

We reserve the right to refuse or cancel Your Order if fraud or an unauthorised or illegal transaction is suspected.

Your Order Cancellation Rights. Goods may only be returned in accordance with these Terms and our Returns Policy. Your right to cancel an Order only applies to Goods that are returned in the same condition as You received them, including all instructions, documents and wrappings. We will reimburse You no later than 14 days from the day on which We receive the returned Goods, using the same means of payment You used for the Order.

You will not have any right to cancel an Order for the supply of:

• Goods made to Your specifications or clearly personalised.
• Goods which by their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
• Goods unsealed after delivery and not suitable for return for health-protection or hygiene reasons.
• Goods which after delivery are inseparably mixed with other items.
• Digital content not supplied on a tangible medium where performance has begun with Your prior express consent.

We are constantly updating Our offerings of Goods. Goods on Our Service may be mispriced, described inaccurately or unavailable, and We may experience delays in updating information. We cannot and do not guarantee the accuracy or completeness of any information, including prices, product images, specifications, availability and services.

The Company reserves the right to revise its prices at any time prior to accepting an Order. Prices may be revised after acceptance in the event of any occurrence affecting delivery caused by government action, variation in customs duties, increased shipping charges, higher foreign-exchange costs or any other matter beyond the control of the Company. In that event, You will have the right to cancel Your Order.

All Goods purchased are subject to a one-time payment. Payment can be made through various payment methods we have available, such as Visa, MasterCard, American Express or online payment methods (e.g. PayPal).

Payment cards are subject to validation checks and authorisation by Your card issuer. If we do not receive the required authorisation, We will not be liable for any delay or non-delivery of Your Order.

Any Promotions made available through the Service may be governed by rules separate from these Terms. If the rules for a Promotion conflict with these Terms, the Promotion rules will apply.

When You create an account with Us, You must provide information that is accurate, complete and current at all times. You are responsible for safeguarding the password You use to access the Service and for any activities under Your password. You agree not to disclose Your password to any third party and must notify Us immediately upon becoming aware of any breach of security.

The Service and its original content, features and functionality are and will remain the exclusive property of the Company and its licensors. The Service is protected by copyright, trademark and other laws of both the Country and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without prior written consent.

You assign all rights, title and interest in any Feedback You provide the Company. If for any reason such assignment is ineffective, You agree to grant the Company a non-exclusive, perpetual, irrevocable, royalty-free, worldwide right and licence to use, reproduce, disclose, sub-licence, distribute, modify and exploit such Feedback without restriction.

Our Service may contain links to third-party websites or services that are not owned or controlled by the Company. The Company has no control over, and assumes no responsibility for, the content, privacy policies or practices of any third-party websites or services.

We strongly advise You to read the terms and conditions and privacy policies of any third-party websites or services that You visit.

We may terminate or suspend Your Account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if You breach these Terms and Conditions. Upon termination, Your right to use the Service will cease immediately. If You wish to terminate Your Account, You may simply discontinue using the Service.

Notwithstanding any damages that You might incur, the entire liability of the Company and any of its suppliers under any provision of these Terms, and Your exclusive remedy, shall be limited to the amount actually paid by You through the Service or 100 USD if You haven’t purchased anything through the Service.

To the maximum extent permitted by applicable law, in no event shall the Company or its suppliers be liable for any special, incidental, indirect or consequential damages whatsoever (including loss of profits, loss of data, business interruption, personal injury or loss of privacy) arising out of or in any way related to the use of or inability to use the Service.

The Service is provided to You “AS IS” and “AS AVAILABLE” and with all faults and defects without warranty of any kind. The Company expressly disclaims all warranties, whether express, implied, statutory or otherwise, including all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement. The Company makes no representation that the Service will meet Your requirements, achieve any intended results, be compatible with any other software, applications or services, operate without interruption, meet any performance or reliability standards, or be error-free.

The laws of the Country, excluding its conflicts of law rules, shall govern these Terms and Your use of the Service. Your use of the Application may also be subject to other local, state, national or international laws.

If You have any concern or dispute about the Service, You agree to first try to resolve the dispute informally by contacting the Company. If You are a European Union consumer, you will benefit from any mandatory provisions of the law of the country in which you are resident.

You represent and warrant that (i) You are not located in a country that is subject to the United States government embargo, or that has been designated by the United States government as a “terrorist supporting” country, and (ii) You are not listed on any United States government list of prohibited or restricted parties.

Severability. If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.

Waiver. Except as provided herein, the failure to exercise a right or to require performance of an obligation under these Terms shall not affect a party’s ability to exercise such right or require such performance at any time thereafter, nor shall the waiver of a breach constitute a waiver of any subsequent breach.

Translation. These Terms and Conditions may have been translated if We have made them available to You on our Service. You agree that the original English text shall prevail in the case of a dispute.

We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. If a revision is material, We will make reasonable efforts to provide at least 30 days’ notice prior to any new terms taking effect. By continuing to access or use Our Service after those revisions become effective, You agree to be bound by the revised terms.

We retain personal data only for as long as necessary for the purposes for which it was collected, to comply with our legal, regulatory and clinical record-keeping obligations, and to defend legal claims.

• Clinical records are kept in line with the professional and regulatory retention periods that apply to us (for adult patients, this is typically a minimum of 8 years after the last episode of care in the UK, and as required by the DHA in Dubai).
• Booking, transactional and financial records are kept for the period required by applicable tax and accounting law (typically 6–7 years).
• Website and marketing data (analytics, email preferences, cookie consent records) are kept only for as long as the underlying consent remains valid or the purpose remains active, and are deleted or anonymised after that.
• 23MD Digital / Skin Analyzer interactions — chat messages, uploaded images and derived analysis — may be retained to operate, secure and improve the service, and are handled in line with our Privacy Policy. You can request deletion at any time.

You can exercise your rights over your personal data (including access, correction and erasure) by contacting dpo@23md.co.uk.

If you have any questions about these Terms and Conditions, you can contact us by visiting our contact page.

By ticking the box below you confirm that you have read and agree to these Terms of Use, including the data-retention practices described above and our Privacy Policy. Your acceptance is recorded on this device.