Question 1

When was 23MD founded?

Accepted Answer

23MD was founded in 2009 by Dr Suha Kersh and Dr Martin Galy. We have operated continuously from London (Chelsea) since opening, and from our Dubai (Jumeirah) clinic in addition.

Question 2

Where are your clinics?

Accepted Answer

Our London clinic sits in Chelsea (SW3). Our Dubai clinic is in Jumeirah, with easy access from the Marina, Downtown and Palm Jumeirah.

Question 3

Are you regulated?

Accepted Answer

Yes. The London clinic is registered with the Care Quality Commission (CQC), the UK's medical regulator. The Dubai clinic is licensed by the Dubai Health Authority (DHA). All UK doctors hold GMC registration.

Question 4

Who are the founding physicians?

Accepted Answer

Dr Suha Kersh, Co-Founder and Director of Aesthetics, and Dr Martin Galy, Co-Founder and Director of Wellness & Longevity. Both practise across London and Dubai.

Question 5

What are your opening hours?

Accepted Answer

London: Mon–Fri 9:00–19:00, Sat 9:00–16:00. Dubai: Sun–Thu 10:00–20:00, Fri 14:00–20:00, Sat 10:00–18:00. WhatsApp is the fastest way to reach our Dubai team.

Question 6

Do you do walk-ins?

Accepted Answer

No. Every patient begins with a booked medical consultation. This is to ensure adequate consultation time and to maintain the discreet, unhurried environment that defines 23MD.

Question 7

Do you offer parking?

Accepted Answer

London: paid car parks are within a 5-minute walk and the clinic is fully accessible by public transport (Bond Street, Regent's Park). Dubai: complimentary valet parking is available.

Question 8

Is the clinic accessible?

Accepted Answer

Both clinics are fully accessible. Please note any specific access requirements when booking so we can prepare your visit accordingly.

Your Questions, Answered

About 23MD

Consultations & Booking

Aesthetic Treatments

Longevity & Hormone Therapy

Pricing & Payment

Aftercare & Follow-Up

Not Sure Where To Start?

I have a specific concern

I know which treatment I want

I want to explore what's possible

Choose your hub

Your Questions, Answered

About 23MD

When was 23MD founded?

Where are your clinics?

Are you regulated?

Who are the founding physicians?

What are your opening hours?

Do you do walk-ins?

Do you offer parking?

Is the clinic accessible?

Consultations & Booking

How do I book a consultation?

Do I need a referral?

What does a consultation involve?

How long is the wait for an appointment?

Can I bring someone with me?

Can I have a virtual consultation?

Aesthetic Treatments

Are aesthetic treatments safe?

Will I look 'done'?

Can I combine treatments?

How long do results last?

What should I bring to my first appointment?

Is there downtime?

Can I exercise after treatment?

Do you treat men?

Longevity & Hormone Therapy

What is longevity medicine?

Who should consider a longevity programme?

Is Hormone Therapy safe?

What blood tests do you run?

How long before I feel a difference?

Are longevity treatments available at both clinics?

Pricing & Payment

How much does a consultation cost?

Do you publish treatment prices?

Do you offer payment plans?

What payment methods do you accept?

Do you accept insurance?

Aftercare & Follow-Up

Will I have a follow-up appointment?

What if I have concerns after treatment?

Can I have aftercare in a different city?

How long should I wait before booking another treatment?

Do you offer at-home recovery support?

Not Sure Where To Start?

I have a specific concern

I know which treatment I want

I want to explore what's possible

Choose your hub