Your Questions, Answered

23MD was founded in 2015 by Dr Suha Kersh and Dr Martin Galy. We have operated continuously from London (Chelsea) since opening, and from our Dubai (Jumeirah) clinic in addition.

Our London clinic sits in Chelsea (SW3). Our Dubai clinic is in Jumeirah, with easy access from the Marina, Downtown and Palm Jumeirah.

Yes. The London clinic is registered with the Care Quality Commission (CQC), the UK's medical regulator. The Dubai clinic is licensed by the Dubai Health Authority (DHA). All UK doctors hold GMC registration.

Dr Suha Kersh, Co-Founder & Lead Aesthetic Doctor, and Dr Martin Galy, Co-Founder & Director of Wellness & Longevity. Both practise across London and Dubai.

London: Mon · 09:30 – 18:00, Tue · 11:00 – 19:30, Wed–Fri · 09:30 – 18:00, Sat–Sun · Closed. Dubai: Mon–Wed 10:00–19:00, Thu–Sat 11:00–20:00, Sunday closed. WhatsApp is the fastest way to reach our Dubai team.

No. Every patient begins with a booked medical consultation. This is to ensure adequate consultation time and to maintain the discreet, unhurried environment that defines 23MD.

London: paid car parks are within a 5-minute walk and the clinic is fully accessible by public transport (Bond Street, Regent's Park). Dubai: complimentary valet parking is available.

Both clinics are fully accessible. Please note any specific access requirements when booking so we can prepare your visit accordingly.

Through our website (select London or Dubai), by telephone, or, for Dubai, by WhatsApp. A small deposit secures your appointment and is redeemable against treatment.

No. 23MD is a private clinic. You can book directly without a GP referral.

An in-depth medical history, review of your concerns and goals, examination where appropriate, and discussion of suitable treatment pathways. Most consultations run 45–60 minutes.

Typically 1–3 weeks for general consultations; longer for specific physicians during peak periods. Same-week appointments are sometimes available.

Yes. Many patients bring a partner or friend. We have private waiting areas to accommodate this discreetly.

Yes, for initial discussions, longevity reviews, and follow-ups. Most aesthetic and surgical assessments require an in-person visit.

When delivered by qualified physicians under proper protocols, modern aesthetic medicine has a strong safety record. Every 23MD treatment includes full risk disclosure and signed patient consent.

No, that is the entire 23MD philosophy. We favour conservative dosing and considered, structural technique. Our results are designed to be noticed only by you.

Yes, and we frequently do. Stacked protocols (for example polynucleotides followed by dermal architecture) deliver compound benefit. Your physician will sequence treatments for optimal effect.

Varies by treatment: lines & wrinkles treatment 3–4 months · dermal fillers 9–18 months · polynucleotides 6–9 months · skin boosters 6–9 months.

Photo ID, a list of current medications and supplements, and any past treatment records. Wear minimal makeup if your appointment is for facial assessment.

Most non-surgical treatments have minimal downtime, minor redness, occasional bruising, perhaps 24 hours of social downtime. Your physician will outline specifics for your treatment.

For most injectables, we ask you to avoid heavy exercise, saunas and alcohol for 24–48 hours. Specific aftercare is provided in writing.

Yes. Approximately one in three of our aesthetic patients is male. Many treatments, polynucleotides, lines & wrinkles treatment, dermal architecture, hair restoration, are highly effective for men.

The clinical application of ageing science: optimising hormonal, metabolic and cellular function to extend healthspan. Our programme is directed by Dr Martin Galy and grounded in comprehensive biomarker testing.

Anyone experiencing unexplained fatigue, weight change, mood shifts, sleep disruption or decline in physical performance. Patients typically range from late 30s to 70s.

Bioidentical hormone replacement therapy, when prescribed by a qualified physician following comprehensive testing and monitored through regular follow-up, is well-tolerated and effective for appropriate candidates.

Our standard longevity panel covers thyroid, full sex hormones, cortisol, metabolic markers (fasting glucose, HbA1c, lipids), inflammatory markers (CRP, ferritin) and key micronutrients (B12, D, iron).

Most patients report meaningful improvements in energy, sleep and cognitive function within 8–12 weeks. Full benefits emerge over 6–12 months of structured care.

Hormone Therapy, metabolic and weight-loss programmes run at both locations. IV drips are Dubai only. Programme continuity is maintained when patients travel between cities.

Pricing on consultation. The deposit you pay to secure your appointment is fully redeemable against treatment if you proceed within 90 days.

We share pricing during your consultation, after we understand your specific clinical needs. This allows us to give you accurate, personalised pricing rather than misleading 'from' figures.

Yes, for surgical procedures and longer longevity programmes. Speak to your patient coordinator about options.

All major credit and debit cards, bank transfer, and Apple Pay. Dubai also accepts AED cash for in-clinic payments.

Some longevity diagnostics may be reimbursable through international private insurance. Aesthetic treatments are not typically covered. We will provide an itemised invoice on request.

Yes. Every treatment includes a structured follow-up, typically at two weeks for injectables, four weeks for skin rejuvenation, six weeks for surgery. Follow-ups are included in your treatment fee.

Contact your clinic directly. We provide an out-of-hours number for any urgent post-treatment concern, and clinical staff will respond promptly.

Yes. Patients who travel between London and Dubai can have aftercare at either clinic. Your records transfer seamlessly between locations.

Depends on the treatment. Lines & wrinkles treatment results are reviewed at two weeks; filler at four. Bio-stimulators (polynucleotides, skin boosters) develop over six weeks before next steps are planned.

For surgical patients in Dubai, our concierge team coordinates post-operative nursing, medical-grade aftercare products and follow-up logistics.