Return and Refund Policy

Thank you for shopping at 23MD.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. The following terms are applicable for any products that You purchased with Us.

For the purposes of this Return and Refund Policy:

• You means the individual accessing or using the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service.
• Company (“the Company”, “We”, “Us” or “Our”) refers to 23MD, 23 Elystan St, London SW3 3NT.
• Service refers to the Website, accessible from www.23mdclinics.com.
• Goods refer to the items offered for sale on the Service.
• Orders mean a request by You to purchase Goods from Us.

You are entitled to cancel Your Order within 7 days without giving any reason for doing so. The deadline for cancelling an Order is 7 days from the date on which You received the Goods, or on which a third party You have appointed (other than the carrier) takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us by visiting our contact page.

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

In order for the Goods to be eligible for a return, please make sure that:

• The Goods were purchased in the last 7 days
• The Goods are in the original packaging
• The Goods were not used or damaged
• You have the receipt or proof of purchase

The following Goods cannot be returned:

• Goods made to Your specifications or clearly personalised.
• Goods which by their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
• Goods which are not suitable for return due to health-protection or hygiene reasons and were unsealed after delivery.
• Goods which after delivery are, by their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods to the following address:

23 Elystan St, London SW3 3NT

We cannot be held responsible for Goods damaged or lost in return shipment. We therefore recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

If you need to exchange a product for the same one, contact us. Please note that We only replace Goods you received defective or damaged.

If the Goods were marked as a gift when purchased and then shipped directly to you, You’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

If the Goods weren’t marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

If you have any questions about our Returns and Refunds Policy, please contact us by visiting our contact page.